November 2025
- Shipping & Delivery
Customizable Shipping Claim Reasons
Brands can now choose which shipping claim reasons appear in the customer portal, offering more tailored and accurate claim submissions.
Brock Stephens - Customer Service
Editable Fees Across All Rule Types
Brands can now edit any fee generated by Corso's fee rules, giving support teams more control and flexibility inside each claim.
Brock Stephens - Shipping & Delivery
Order Editing Checkout Extension
A new checkout extension lets customers access order editing directly from the thank you page, improving visibility and reducing post purchase support.
Brock Stephens - Shipping & Delivery
Shipping Protection Dashboard Updates
The Shipping Protection Dashboard has been updated with information about shipping lines, carriers, and shipping revenue. We also split the information into 3 tabs to make the information more digestible: orders, claims, and shipping lines. In the orders tab, we also added a new chart so you can see the amount collected by price band.
Brock Stephens - Integrations
Updated Klaviyo Events and Event Properties
The Klaviyo integration has been updated with new event triggers and event properties to provide more robust tracking and automation options. These updates include new Claim Out of Stock and Order Shipment Update events, as well as additional event properties for all Claim events.
Brock Stephens - Customer Service
Gift Card Expiration and Setup Options
Brands can now set expiration dates on gift cards created through the Shopify Gift Card API. This enhancement gives more control and flexibility when issuing store credit or gift cards to customers.
Brock Stephens - Shipping & Delivery
Product Protection Checkout Extension as Button
For brands using the Corso Checkout extension, you now have the option to change the extension format from a checkbox to a button. You also have the ability to set the extension image independent of the product image. This provides an additional style to offer brands who may prefer a button to a checkbox.
Brock Stephens - Shipping & Delivery
New Shipping Protection Analytics Updates
The Shipping Protection dashboard within the Corso Admin now includes multiple tabs for Orders, Claims and Shipping Lines. You'll also seen new data visualizations and tables including Protected Orders by Amount Charged, Shipping Revenue for both protected and unprotected orders and more. These updates provide brands with even more context and insight into how their Shipping Protection program is performing.
Brock Stephens
October 2025
- Customer Service
Variant Exchanges without Pricing Adjustments
Brands can now enable a setting that allows customers to exchange product variants without any price adjustments. This means if a customer swaps for a different size or color that’s priced differently, Corso will treat it as an even exchange—no additional charge or refund needed. This update simplifies the customer experience for like-for-like exchanges and reduces confusion for teams managing variant pricing differences within advanced exchange rules.
Brock Stephens - Customer Service
Warranty Exchange or Replacement Orders
Brand's now have the option to allow customers to file warranty claims on exchange or replacement orders placed through Corso as part of resolving a return claim.
Brock Stephens - Customer Service
Ability to Now Mark Claims as Resolved Outside of Corso
Corso now lets you mark any claim as resolved outside of the platform. This feature is perfect for cases handled manually, like in-store resolutions or refunds processed directly in Shopify. When you mark a claim as resolved externally, Corso won’t create new orders, refunds, or gift cards—but the claim will still show as finalized for accurate reporting. This gives teams full visibility into how and where claims are handled while keeping data clean. Brands can now manage exceptions with ease, maintain consistency across all claim types, and ensure every customer interaction is properly recorded without triggering duplicate actions.
Brock Stephens - Integrations
Two Boxes Integration
Corso now integrates directly with Two Boxes to automate RMA creation and streamline warehouse operations. When a claim is created in Corso, an RMA request is automatically generated in Two Boxes, allowing warehouse teams to begin processing returns immediately. This integration eliminates manual coordination, reduces errors, and ensures real-time visibility between Corso and your warehouse. Brands using Two Boxes can now manage returns faster and more efficiently, improving both internal workflows and the customer experience.
Brock Stephens - Customer Service
Adjusting Line Item Eligibility in Corso Admin
Brands can now adjust item eligibility after a claim has been submitted. This gives teams full control to mark an item as eligible or ineligible directly from the Corso Admin, even after a customer has completed the claim flow. This update is especially useful when a customer accidentally selects the wrong response during submission or when a brand needs to manually restrict or allow certain items. With this new flexibility, teams can easily correct errors and manage exceptions without disrupting the customer experience.
Brock Stephens - Shipping & Delivery
Checkout Extension Now Works with Checkout Plus
Brands can now add the Corso Checkout Extension to their checkout, giving customers a simple checkbox to opt in or out of Shipping & Delivery. The extension automatically reflects the customer’s initial selection from Checkout Plus and updates in real time if items are removed from the cart. This creates a smoother, more accurate checkout experience for both customers and brands.
Brock Stephens - Customer Portal
Headless Embed New Script to Embed Customer Portal on Headless Shopify Sites
Headless Shopify sites can now easily embed the Corso customer portal using a simple script. This allows brands running headless storefronts to deliver the same seamless Corso experience like returns, exchanges, and order edits directly within their own site without redirecting customers elsewhere.
Brock Stephens
September 2025
- Customer Service
Claim Table Sorting Preference Now Persists
Users can now set their preferred claim order, whether oldest to newest or newest to oldest, and have that preference stay in place across pages and views. This makes navigating claims more consistent and saves time when reviewing multiple claims in a session.
Brock Stephens - Customer Service
Claim Line Item Quantity as New Condition
Brands can now use the Claim Line Item Quantity condition within automations to allow them to alter rules based on whether a customer is return more or less than a chosen quantity of line items being returned.
Brock Stephens - Customer Service
Now Apply a Fee as a Percentage
Brands can now apply fees as a percentage of the total claim value and set conditions based on claim line item quantity. This makes it easy to charge handling fees in scenarios like bulk returns while keeping fee logic flexible and automated. Customers clearly see the fee applied during checkout, giving brands more control and transparency in managing returns.
Brock Stephens - Customer Service
Shipment Created as New Automated Email
This email can now be enabled in the Corso admin to send a customer email directly from Corso anytime a shipment is manually created within the Corso admin. This is most common with warranties when the claim has been reviewed and the brand has decided they want the item shipped back, they generate a shipping label within the claim and this email automatically sends with a link to the customer portal where the customer can download the label.
Brock Stephens - Customer Portal
All New Media Uploader in Portal
There's now an all new media uploader in the customer portal offering a smoother experience that allows customers to drag and drop media or click to browse and select. It also includes details around required number of media uploads making it more clear to customers what they need to do in order to successfully submit their claim.
Brock Stephens