November 2025
- Shipping & Delivery
Customizable Shipping Claim Reasons
Brands can now choose which shipping claim reasons appear in the customer portal, offering more tailored and accurate claim submissions.
Brock Stephens - Customer Service
Editable Fees Across All Rule Types
Brands can now edit any fee generated by Corso's fee rules, giving support teams more control and flexibility inside each claim.
Brock Stephens - Shipping & Delivery
Order Editing Checkout Extension
A new checkout extension lets customers access order editing directly from the thank you page, improving visibility and reducing post purchase support.
Brock Stephens - Shipping & Delivery
Shipping Protection Dashboard Updates
The Shipping Protection dashboard now splits orders, claims, and shipping lines into tabs and adds carrier, revenue, and price-band collection charts.
Brock Stephens - Integrations
Updated Klaviyo Events and Event Properties
The Klaviyo integration adds Claim Out of Stock and Order Shipment Update events plus claim_tags and merchant_claim_status_url properties on claims.
Brock Stephens - Customer Service
Gift Card Expiration and Setup Options
Brands can now set expiration dates on gift cards issued through the Shopify Gift Card API, with the expiration shown in the email and on the card.
Brock Stephens - Shipping & Delivery
Product Protection Checkout Extension as Button
The Corso Checkout extension can now display as a button instead of a checkbox, with a separate extension image set independent of the product image.
Brock Stephens - Shipping & Delivery
New Shipping Protection Analytics Updates
The Shipping Protection dashboard adds Orders, Claims, and Shipping Lines tabs with new tables for protected orders by amount and shipping revenue.
Brock Stephens
October 2025
- Customer Service
Variant Exchanges without Pricing Adjustments
Brands can enable variant exchanges as even swaps, so customers changing size or color at a different price face no extra charge or refund.
Brock Stephens - Customer Service
Warranty Exchange or Replacement Orders
Brands can now let customers file warranty claims on exchange or replacement orders placed through Corso while resolving a return claim.
Brock Stephens - Customer Service
Ability to Now Mark Claims as Resolved Outside of Corso
Mark any claim resolved outside Corso for in-store or manual cases, finalizing it for reporting without creating new orders, refunds, or gift cards.
Brock Stephens - Integrations
Two Boxes Integration
Corso integrates with Two Boxes to auto-generate an RMA request when a claim is created, letting warehouse teams start processing returns right away.
Brock Stephens - Customer Service
Adjusting Line Item Eligibility in Corso Admin
Brands can adjust line item eligibility after a claim is submitted, marking items eligible or ineligible from the Corso Admin to correct mistakes.
Brock Stephens - Shipping & Delivery
Checkout Extension Now Works with Checkout Plus
The Corso Checkout Extension now works with Checkout Plus, mirroring the customer's shipping protection choice and updating as cart items change.
Brock Stephens - Customer Portal
Headless Embed New Script to Embed Customer Portal on Headless Shopify Sites
A new script lets headless Shopify sites embed the Corso customer portal for returns, exchanges, and order edits without redirecting customers away.
Brock Stephens
September 2025
- Customer Service
Claim Table Sorting Preference Now Persists
Claim table sorting preference now persists across pages and views, keeping your oldest-to-newest or newest-to-oldest order while reviewing claims.
Brock Stephens - Customer Service
Claim Line Item Quantity as New Condition
Use the new Claim Line Item Quantity condition in automations to adjust return rules based on how many line items a customer is returning.
Brock Stephens - Customer Service
Now Apply a Fee as a Percentage
Apply return fees as a percentage of total claim value and set conditions by line item quantity, with the fee shown to customers at checkout.
Brock Stephens - Customer Service
Shipment Created as New Automated Email
Enable an automated email that sends whenever a shipment is created in the Corso admin, linking customers to the portal to download their label.
Brock Stephens - Customer Portal
All New Media Uploader in Portal
The redesigned customer portal media uploader supports drag and drop or browsing, and shows how many uploads are required to submit a claim.
Brock Stephens