November 2024
- Customer Service
Quick Ship
You can now Quick Ship! Choose any return location as your quick ship destination and create a lowest priced return label with one click. This is especially useful for warranty programs when you need the customer to return the product for inspection. Or if your team is creating return claims in the admin for customers. Once the claim is created, Quick Ship it!
Dallin Moon - Integrations
Shopify Exchange API Implementation
Corso has fully integrated with Shopify’s new Exchange API, enhancing the management of returns, exchanges, and refunds. This integration provides full visibility of returns and exchanges within a single order, simplifies handling multiple exchanges, and streamlines refunds on exchange orders. Additionally, it improves management and reporting through native Shopify filters.
Logan Cottle - General
All New Corso Admin Experience & Design
Release of an all new Corso Admin Experience & Design which leverages a left hand navigation menu and claims table views. Now users can view more claims and their Returns, Warranty, Shipping or Registrations pages as well as leverage advanced filters to drill down into the specific claims they need to see.
Logan Cottle
October 2024
- Customer Service
Final Sale Setting is now an Automation Rule
We’ve moved the Final Sale Setting into Automations, giving brands more flexibility to set up final sale products with any of our rule conditions. To make things easy, we’ve included a template called Make Items Final Sale and automatically created these rules to smoothly transition existing customers. A default example rule replicates the previous settings, and you can now customize the Ineligible Line Item Footnote to create unique Final Sale rules, like “Holiday Final Sale” or “Warehouse Sale,” to match your exact needs.
Logan Cottle - Customer Service
New Warranty Dashboards
We've added new and exciting warranty dashboards to your post-purchase analytics. Get full visibility into your warranty claims and resolutions with Warranty Overview, Warranty Products, and Warranty Reasons.
Dallin Moon - Integrations
Claim Out of Stock Klaviyo Event
We are now pushing a new event to Klaviyo when the product a customer requested an exchange for is now out of stock. Corso won't allow a customer to request for an exchange of an item that is already out of stock at the time of filing the claim. However, if the item goes out of stock between claim submission and claim finalization, the Claim Out of Stock event will fire notifying the brand and the brand can then trigger an email to notify the customer.
Logan Cottle - Integrations
Skio Integration Enhancements
Corso has had a long standing integration with Skio that allows the Shipping & Delivery by Corso product to be added to subscription orders in order to provide shipping protection to all subscription orders. With these enhancements, if a customer cancels all other items in their subscription but accidentally leaves Shipping & Delivery by Corso as an active subscription product, Corso will automatically remove Shipping & Delivery and cancel the subscription. This ensures that customers aren't paying to protect orders that are no longer happening increasing loyalty and customer satisfaction.
Logan Cottle - Customer Service
Claim Report Export with Custom Fields
You can now export claims from the overview page in order to report on Custom Field Responses. You can filter the overview page to filter down which claims you want to see, and now with this functionality that also filters down which claims you export. You can choose the exact columns you want, and which custom field responses are on the claim either provided by the customer or by your team within the inspection.
Logan Cottle - Customer Service
Custom Fields for Registrations
Custom Fields can now be used within Registrations! With this functionality users can fully customize their registrations flow to ask whatever questions they want. This tailors the registration flow to the merchant's exact needs while also allowing them to collect vital information from their customer as part of the registration.
Logan Cottle - Integrations
IDF BlueBox Integration
We're excited to announce our integration with IDF BlueBox WMS! This integration enabled, Corso will create RMAs any time a return is processed. This provides the warehouse the information needed in order to process the return once it arrives.
Logan Cottle - Customer Service
Ability to Hide Return Label
This added functionality allows for the return label to be hidden from customer view so that only the QR code is available for them to use when returning their items. This can help simplify the experience for the customer, but it can also help in preventing return fraud as some brands have seen customers altering the label to commit fraud.
Logan Cottle - Customer Service
Gift Card & Store Credit Resolution Customization
Merchants now have the ability to customize the text that displays for the Store Credit or Refund resolutions options. This is important to brands who may offer only specific resolutions to their customers within their Return Policy, and therefore need to be able to customize the text a customer sees when selecting between either resolution option.
Logan Cottle - Integrations
Integration with Brij
Announcing the all new integration with Brij! Brij provides an omnichannel warranty activation which allows customers to warranty any items purchased outside of their online store. With this integration merchants who are using both Brij and Corso can give customers a way to start a warranty claim directly through Brij giving customers the best experience possible.
Logan Cottle
September 2024
- Integrations
Inventory Behavior Settings Added
Brands now have the ability to set the Inventory Behavior for any Return or Warranty claims finalized in Corso. Leveraging the claim finalization settings automation, they can choose to either Decrement Inventory (obey policies), Decrement Inventory (ignore policies) or Do not decrement inventory. This gives the flexibility to determine what happens to inventory in Shopify for any given scenario by leveraging the rule conditions to get as granular as needed.
Logan Cottle - Customer Service
Big Updates to Inspections
Inspections just got a LOT more powerful. Merchants now have the ability to add multiple inspections per line item. They also have the option to fully customize what questions make up an inspection by using the new Customize Claim Inspections automation. This allows them to leverage custom fields and rule conditions to determine when to allow certain inspections to be required for specific claims. This new functionality gives merchants the flexibility to create whatever inspection process they need for their teams once items are returned back to them.
Logan Cottle - Customer Service
Registration Management
Within the Registrations tab in the Corso Admin, merchants can see any registrations that have been submitted by customers. Within each registration they can see customer information, product registration information any proof of purchase that was uploaded by the customer. They can also see whether a registration has been used to start a warranty claim. Lastly, merchants can also edit the registration details like estimated purchase date, product, and customer information.
Logan Cottle - Integrations
Sendlane Integration
We are pleased to announce our Sendlane Integration! This integration, just like Klaivyo, will give merchants the ability to leverage Corso events within their Sendlane segments and email flows. This allows brands to continue using Sendlane for communication with customers, while being able to target them based on any number of Corso events including Return or Warranty Claim Created, Shipment Created or Shipment Updates, Registration Created and more.
Logan Cottle - Customer Service
Customer Registrations
We just released our Registrations Product which allows for Omnichannel Warranties. This gives merchants the ability to collect the necessary information from a customer who made a purchase outside of their online store, so an online order doesn't exist. The customer is able to input some basic information, choose from a list of register-able products and upload a proof of purchase. From there they can continue on through the Warranty claim flow in order to submit a warranty claim, and the brand can manage all of this directly in the Corso Admin.
Logan Cottle - Integrations
Klaviyo Integration
We are excited to officially announce the release of our Klaviyo integration! With this integration merchants have the ability to leverage Corso events within their Klaviyo segments and email flows. This allows brands to continue using Klaviyo for communication with customers, while being able to target them based on any number of Corso events including Return or Warranty Claim Created, Shipment Created or Shipment Updates, Registration Created and more.
Logan Cottle - Customer Portal
Customer Claim Image Upload Enhancements
We've made improvements to how customer claim images are displayed in the Corso Admin. Now if the customer adds multiple claim images, the images display in the same size preview box to keep managing your claim simple and easy while also giving the ability to open and view any image as needed.
Logan Cottle