Ability to Now Mark Claims as Resolved Outside of Corso

Corso now lets you mark any claim as resolved outside of the platform. This feature is perfect for cases handled manually, like in-store resolutions or refunds processed directly in Shopify.

When you mark a claim as resolved externally, Corso won’t create new orders, refunds, or gift cards—but the claim will still show as finalized for accurate reporting. This gives teams full visibility into how and where claims are handled while keeping data clean.

Brands can now manage exceptions with ease, maintain consistency across all claim types, and ensure every customer interaction is properly recorded without triggering duplicate actions.