September 2024
- Customer Service
Multiple Inspections Per Line Item
Add, view, and delete multiple inspections per line item in the Corso Admin for more control over how returns and warranties are processed.
Logan Cottle - Customer Service
Multiple Shipments Per Claim
Create multiple shipments per claim in the Corso Admin to generate labels for repair or manufacturer locations without leaving the claim view.
Logan Cottle
August 2024
- Integrations
Order Discount as a Condition
Order Discount is now available as a condition in automation rules, letting merchants tailor returns and warranty flows based on discounted orders.
Logan Cottle - Customer Service
Shipping Policy Updates
Shipping policy updates let brands create unlimited return locations and apply policies through automation rules and conditions.
Logan Cottle - Customer Service
Return Label Expiration Setting
Brands can set how many days after a claim is created the return label stays visible in the customer portal, encouraging faster returns.
Logan Cottle - Customer Service
Timeline Entry for Failure to Purchase a Label
A new timeline entry flags when a return shipping label fails to purchase, often a carrier payment issue, across providers like EasyPost and Vesyl.
Logan Cottle - Customer Service
Timeline Entry for Return Location
A new timeline entry shows where the customer is sending an item, updating when the carrier scans the shipment in transit and at the facility.
Logan Cottle - Customer Service
Configure when claim reminder emails are sent out
Configure how many days after a claim is submitted that reminders are sent, including Return Expiring and Return Reminder emails.
Dallin Moon - Customer Service
New Return Reasons Dashboard
The new Return Reasons dashboard shows which reasons lead to exchanges, gift cards, and refunds, plus why each product is being returned.
Dallin Moon
July 2024
- Shipping & Delivery
Offer store credit as a shipping issue resolution
Corso Concierge can now offer store credit on shipping protection claims, a useful resolution when items are out of stock or a customer wants a swap.
Dallin Moon - Integrations
Integration tooltip indicates which products it applies to
A convenient tooltip has been added next to our integrations to indicate which product(s) the integration applies to.
Dallin Moon - Shipping & Delivery
Shipping Claims can now be created in the Corso Admin
Merchants can now create shipping claims directly in the Corso Admin by looking up an order, alongside returns and warranty claims.
Logan Cottle - General
New Icons In The Corso Admin Settings
The Corso Admin settings navigation now uses new, more distinctive icons to make finding each settings section quicker and clearer.
Dallin Moon - Integrations
Order Gateway as a Condition
Use the order's payment gateway, such as PayPal or Amazon Payments, as a condition in automation rules to tailor returns and warranty flows.
Logan Cottle - Customer Service
New Return Rate Dashboard
The Return Rate dashboard calculates completed returns by order date range and shows return rates for each product and product variant.
Dallin Moon - General
Corso Admin Settings Enhancement
The Corso Admin now shows only settings for the features you have enabled across shipping, returns, exchanges, and warranties to reduce clutter.
Logan Cottle - Integrations
Use Status Customer as an Automation Condition
Merchants using Status can set Status Account Customer as a condition in automation rules to tailor returns and warranty experiences for those customers.
Logan Cottle - Customer Portal
Embedded Portal Styling Update
Made some changes to the embedded app's styling to account for some spacing issues.
Logan Cottle - General
Billing Invoices Available in Merchant Admin
Access the same billing CSV reports Corso sends, covering orders, refunds, reorders, and adjustments, directly in the merchant admin.
Logan Cottle - Shipping & Delivery
New Info Modal for Shipping & Delivery by Corso
A redesigned info modal in the Shipping and Delivery widget explains shipping protection, priority support, and instant replacements.
Logan Cottle