September 2024
- Customer Service
Multiple Inspections Per Line Item
You can now add multiple-inspections per line item in the Corso Admin. This allows merchants more customization and control over how they manage their returns or warranties with the ability to add, view and delete as many inspections per line item as they need.
Logan Cottle - Customer Service
Multiple Shipments Per Claim
We've added the ability to create multiple shipments for one claim all within the claim view in the Corso admin. This allows users to generate shipping labels in order to ship items to repair or manufacturer locations without having to leave the customer claim. This paired with our new Return Locations functionality unlocks all sorts of functionality for merchants to trigger shipments within the platform using rules and automations.
Logan Cottle
August 2024
- Integrations
Order Discount as a Condition
Order Discount can now be leveraged as a condition for select automation rules. This gives merchants flexibility to ask tailor their returns or warranties flow based on whether the order included a discount or not.
Logan Cottle - Customer Service
Shipping Policy Updates
We've updated shipping policies to allow users to create as many return locations as necessary to facilitate their returns process as needed. These updates also add shipping policies as automations, allowing brands to further customize what shipping policies should apply and when based on rules and conditions powered by our automations engine.
Logan Cottle - Customer Service
Return Label Expiration Setting
Brands can now set the number of days from when a claim is created that they want to display the return label in the customer portal for the customer to use. This helps brands motivate customers to ensure they return the item as soon as they can in order to process their return with a provided label.
Logan Cottle - Customer Service
Timeline Entry for Failure to Purchase a Label
We've added a new timeline entry for any time a return shipping label fails to purchase, usually due to a payment method issue within the merchant's shipping carrier provider. This works for all providers Corso integrates with including EasyPost and Vesyl.
Logan Cottle - Customer Service
Timeline Entry for Return Location
We've added a new timeline entry that shows the location where the customer is sending the item, providing more clarity to the user processing the claim. This shows up in the timeline once the shipment is scanned by the carrier and is in transit, as well as once the shipment is received at the facility.
Logan Cottle - Customer Service
Configure when claim reminder emails are sent out
You can now configure how many days after the claim was submitted for when claim reminders are sent out. This applies to Return Expiring and Return Reminder emails.
Dallin Moon - Customer Service
New Return Reasons Dashboard
New Return Reasons analytics dashboard is now available. You can see which reasons are leading to exchanges, gift cards, and refunds as well as get deatils about why each product is being returned.
Dallin Moon
July 2024
- Shipping & Delivery
Offer store credit as a shipping issue resolution
Our Corso Concierge can now offer store credit for shipping protection claims. This is very useful for positive resolutions when items are out of stock or if the customer would like a replacement product.
Dallin Moon - Integrations
Integration tooltip indicates which products it applies to
A convenient tooltip has been added next to our integrations to indicate which product(s) the integration applies to.
Dallin Moon - Shipping & Delivery
Shipping Claims can now be created in the Corso Admin
Shipping Claims can now be manually created by merchants directly in the Corso Admin, providing merchants ultimate control over all claims and the customer experience. Simply look up an order with an Order # and Customer Email and choose to get started on either a Return, Warranty or Shipping Claims.
Logan Cottle - General
New Icons In The Corso Admin Settings
At Corso, there's few things we hate more than a boring icon. We spiced up the settings navigation with icons that are a little more entertaining. You tell us, is the automations icon a wizard hat or a piece of pizza? It's a big debate around here.
Dallin Moon - Integrations
Order Gateway as a Condition
Order Gateway can now be leveraged as a condition for select automation rules. This gives merchants flexibility to ask tailor their returns or warranties flow based on the gateway the customer used to place the order (i.e. Paypal, Amazon Payments, etc).
Logan Cottle - Customer Service
New Return Rate Dashboard
New Return Rate analytics dashboard is now available. Simply pick a range based on order date to calculate how many returns have been completed on those orders. Get the return rate for each product and also each product variant.
Dallin Moon - General
Corso Admin Settings Enhancement
The Corso Admin allows merchants to manage Shipping & Delivery, Returns & Exchanges and Warranties all in one place. However, the beautiful thing about Corso is that you can pick and choose the functionality you want to use. With these enhancements brands will see the settings in the app relevant to the functionality they have turned on, eliminating confusion and simplifying the merchant's admin experience.
Logan Cottle - Integrations
Use Status Customer as an Automation Condition
For merchants who use Status, you can now use Status Account Customer as a condition when building out your automations rules. This allows brands to provide an elevated experience to any customers using Status, all powered by powerful Corso Automations.
Logan Cottle - Customer Portal
Embedded Portal Styling Update
Made some changes to the embedded app's styling to account for some spacing issues.
Logan Cottle - General
Billing Invoices Available in Merchant Admin
Merchants can now access the same CSV reports Corso sends as part of billing directly in the merchant admin. Users will have CSV reports for orders, refunds, reorders and adjustments depending on they are using within Corso.
Logan Cottle - Shipping & Delivery
New Info Modal for Shipping & Delivery by Corso
An all new info modal in the Shipping & Delivery widget with an enhanced design and improved information layout including information about shipping protection, priority support and instant replacements.
Logan Cottle