March 2024
- Customer Service
Cancel a Claim in Merchant Admin
Merchants can cancel a claim to clear it from their queue and mark it completed, while customers can still file again within the allotted window.
Logan Cottle - Customer Service
Claim Timeline Comments
Corso users can add their own comments to the claim timeline for internal notes and team communication, helping manage claims more effectively.
Logan Cottle - Customer Service
Custom Fields & Modify What Information is Collected Automation
Create custom fields to collect the information needed to qualify and process a claim, and use an automation to control who is asked and when.
Logan Cottle - Customer Service
Download Shipping Label or Packing Slip
Merchants can download a customer's shipping label or packing slip directly from the claim in the merchant admin whenever they need it.
Logan Cottle - Customer Portal
Edit Customer Information
Merchants can update a customer's name, address, phone number, and email directly in the claim after it has already been submitted.
Logan Cottle - Customer Service
Enhancements to the Claim Timeline
Several enhancements have been made to the claim timeline for a more detailed history of claim activity.
Logan Cottle - Integrations
Link to View Order in Shopify
Click a link on the claim to take you straight to the original Shopify Order the claim is associated to.
Logan Cottle - General
Merchant User Interface Updates
Updated the Merchant Admin user interface improving colors used and the overall experience.
Logan Cottle
January 2024
- General
Help Page Link
Help icon directly in the app that takes the user to the help center & knowledge base for additional information.
Logan Cottle - Customer Service
Inspections Setting
Now merchants can choose whether they want to enable the Inspection functionality within a claim or not by using the Inspections setting.
Logan Cottle - Customer Service
Modify Resolution Methods
Merchants can change a claim's resolution to a Gift Card, Refund, or Replacement Order, creating a new order right from the merchant admin.
Logan Cottle - Integrations
Multi-Currency
We now support multi-currency.
Logan Cottle - Customer Service
Order Value Threshold for Free Shipping
Merchants can set the minimum return order value required for free shipping of their new items.
Logan Cottle - Customer Service
Replacement Orders for Warranties
Allows merchants to create a completely new order in the admin in order to satisfy the customer's warranty claim.
Logan Cottle - Integrations
Stripe Integration
Integrating with Stripe allows merchants to collect additional funds from the customer in case they charge return fees, offer instant exchanges, etc.
Logan Cottle - Integrations
Subscriptions in Checkout Extensions
Extended subscription functionality to Checkout extensions.
Logan Cottle - Integrations
Vesyl Integration
This integration allows merchants to use Vesly as their shipping label provider.
Logan Cottle