Shipping Protection
Lost, stolen, damaged: handled with Shipping Protection.
When a package gets lost, stolen, or damaged, the Corso team handles it under your brand, usually within hours. Your support queue never sees it, and your bottom line doesn't either. Here's everything you need to know about the best Shopify Shipping Protection app available.
The Value
Savings up. Costs down. Shipping protection that pays for itself.
Corso Shipping Protection for Shopify brands does more than you think. It's a revenue line, a support-cost line, and a cost offsetter, all moving your business in the right direction. The fee from each protected order works to protect you, your margin, and your customers when shipments go sideways. Best of all, Corso even handles all the customer support for you.
Funded at checkout.
Well over half of customers have their order protected. Checkout adds a line item that is easily removed, allowing the program to be funded by the customers who use it. No gotchas, no dark patterns, no product price increases, and no operating cost on your side.
Claims handled for you.
Lost-package tickets take forever: file a carrier claim, chase the customer for details, process a refund or reorder, then follow up. Concierge does all of that, usually inside a day. The ticket never reaches your team, and instead they can focus on more important things.
Fewer write-offs.
Today if a package goes missing and you don't have a protection program, you pay for it as a write-off, or by reshipping at your own expense. With Corso Shipping Protection, resolution is already funded and the carrier's failures stop landing on your P&L.
The program pays for itself, and runs itself. You decide how it is set up and what you want to oversee, everything else (resolving claims, working with customers, handling reorders) is Corso's job.
Offering Protection
Two ways to offer protection.
Choose the option best for your brand.
There are two main ways to present Shopify shipping protection at checkout. Which one is right for you depends on the experience you want your customer to have, how your store is set up, and you you want to account for the new revenue and saved costs. We'll help you pick the right option for your situation.
Checkout+
Protection as an order line item
A widget is presented in the cart and at checkout. It explains what the delivery guarantee covers, lists the price, and lets the customer opt out with a tap. The fee gets its own line item, and customers see what they bought by name right next to the rest of their order.
Tradeoffs Sometimes an extra line item in the order can cause operational considerations, but the visibility of the protection in the order drives home the importance of what is being purchased.
Fits Brands that want the guarantee to feel like a real product. Fragile, high-value, or gift categories where the protection makes obvious sense.
Shipping+
Protection built into shipping
The protection price is folded into the shipping rate. The customer chooses the shipping rate they want, named and priced by you. There's no separate widget, no extra line item, and no specific product in the order.
Tradeoffs If shipping costs are a big driver for you business, this may impact your consideration. Protection can be funded completely by the customer, or subsidized transparently by the merchant if you choose.
Fits Premium brands where a higher shipping rate is already expected, or any merchant who wants a single-decision checkout.
Compliant with Shopify Merchant and App Store Guidelines
Every integration meets Shopify's requirements. No dark patterns, no hidden fees, and multiple options to elect not to purchase protection.
Checkout Plus and Shipping Plus both use Shopify's native checkout extension framework and are compliant with all operational and technical guidelines. Transparency matters, and customers always know exactly what they are getting and can elect to decline coverage at any time - even after the purchase is complete.
The features your store needs
Country targeting Limit protection to specific countries via display-country restrictions.
SKU exclusions Exclude specific SKUs from protection at the product level.
Subscription support Enable or disable protection on Recharge and Skio subscription orders.
A/B testing Test rates and checkout presentation with native testing platforms like Intelligems, or Corso-native price testing.
Concierge
Your new shipping issues team,
with no headcount increases.
When something goes wrong with a protected shipment, a real person works with your customer to get them taken care of. The concierge team is US-based and works with them until resolved under your brand. The customer never even knows Corso is in the loop.
Customer reports the issue
The customer files using the post-purchase customer portal using a link from their confirmation email, using the same page on your site that they use to track orders, start returns, or file warranty claims.
- Branded customer portal
- Direct claim link support
- Order tracking entry points
- Lifecycle email triggers
Concierge takes over
A Concierge specialist picks up the claim and starts working it under your brand. The customer sees your name on every email. The specialist checks the shipment data, validates what the customer reported, and decides how to resolve.
- US-based specialists
- Merchant-branded responses
- Shipment investigation
- Claim validation
Resolution delivered
We resolve the claim however it best helps the customer (and you): reorder the same items, reorder substitutes, refund, store credit, swap, deny with explanation, or cancel. The specialist handles any reorders or refunds directly in Shopify, usually in the same day.
- Primary or alternative reorders
- Refunds to original payment
- Gift cards / store credit
- Exchange, denial, or cancellation
Merchant sees the result
You see the finished claim in your Corso admin: what happened, how it was resolved, what it cost. Your team doesn't have to do anything, and any cost is covered from the protection fees gathered.
- Full resolution history
- Cost tracking per claim
- Weekly invoice reconciliation
- No team intervention required
53 min
Average response
1.8
Emails to resolution
97.3%
Customer satisfaction
Every claim is timed from intake, counted by the back-and-forth it takes to resolve, and surveyed at the end. The numbers above are what the team has averaged across thousands of merchant shipments.
Fraud Detection
Protection for your protection program.
A shipping protection app that ignores fraud doesn't really help you as a merchant. Serial claimers, recycled media, and shared device fingerprints point to potential abuse, if your system is looking for it. Claim Risk scores every claim across eight factors before Concierge resolves it.
Email Activity
Patterns in claimant email behavior — age, frequency of claims, cross-merchant history.
Device Fingerprinting
Browser and device characteristics that identify repeat claimants across emails or accounts.
IP Patterns
Geographic and network signals that flag claims from known fraud-associated regions.
Media Reuse
Detection of previously submitted photos or videos being reused across claims.
Order Verification
Cross-referencing claim details against actual order and shipment data in Shopify.
Merchant-Created Claims
Flag admin-created claims separately, since they follow a different risk profile.
Platform Signals
Corso-wide signals from claimants who have filed suspicious claims on other stores.
Advanced Fingerprinting
Canvas fingerprints, WebGL data, timing patterns, and deeper behavioral indicators.
When a specialist opens a claim, they see the customer's full history with you: returns, warranties, prior shipping claims. A customer filing a "lost package" claim on the third order in two months looks different from a first-time claimant. Siloed systems miss that pattern. This one doesn't.
Economics
How shipping protection actually works, and what is actually paid for.
Three approaches compete to be the best option. Different economics, different workloads, different answers to who owns the claim. Knowing which model you're investing in matters.
Insurance-Backed
A third-party insurer covers the claim. The premium paid by the customer funds an insurance product, not your operation.
- The insurer and platform keep the premiums your customers pay at checkout.
- Claims run through insurance adjudication — coverage exclusions, denials, sometimes a police report.
- Your brand is sidestepped the moment a customer files a claim. The insurer owns the experience.
Self-Funded
You collect the fee and you're the guarantor. The revenue is yours; so is every ticket, every reorder, every volume spike.
- Every claim comes out of your operating margin, by forces you can't control.
- Your support team handles intake, decisions, reorders, and refunds.
- Seasonality, BFCM volume, and carrier outages require expensive staffing surges.
Shipping Issues, Handled
The customer pays a delivery guarantee fee at checkout. Concierge resolves every protected claim under your brand, and your customer stays happy.
- Protection fees help you manage your post-purchase expenses.
- No insurance adjudication, no exclusions, no police reports. Just resolution.
- Every interaction stays on your domain, in your brand voice, under your policies.
- Each claim is funded from protection fees collected, not your operating margin.
- Concierge handles intake, decisions, reorders, and refunds on your behalf.
- Volume spikes are absorbed by the program. Your support roster stays flat.
Shipping protection can mean three different approaches, not created equal. Those are three different answers to who handles claims, and where protection revenue goes. Corso covers you and your customers better than anybody else, and makes sure the upside stays with you.
Every penny paid by your customers helps protect their experience, and your post-purchase peace of mind.
Shipping Protection fees paid by customers
Concierge resolves every protected claim: reorders, refunds, escalations. Your support team stays out of the loop and you don't worry about headcount.
Most claims are handled as a distinct purchase of the new order, but sometimes a refund is the only option that works. When that's the case, shipping protection revenue makes the customer whole without hurting your bottom line.
When a package is lost, stolen, or arrives damaged, Concierge ships a replacement at no cost to the customer. The replacement comes out of accrued shipping protection fees, not your inventory budget.
Shipping labels for returns are expensive. As a post-purchase cost, protection can be structured to help defray and offset labels as well.
Returns & exchanges, tracking, warranties & registration, and order editing all live on the same platform. It's all funded already as part of the full-stack post-purchase platform.
All of the above, working to advance your business one order at a time.
Stop paying out of pocket for costs that are out of your control. The protection fees paid by customers at checkout fund the Concierge efforts, the reorder and refund costs, the fraud minimization, and all the features in the post-purchase software you'd otherwise license individually. The shipping-issue line that used to come out of your operating margin is suddenly handled. No wonder we are considered the best Shopify Shipping Protection solution.
Implementation
Flexible integration.
Precise control.
Corso plugs in through Shopify's native extension framework, a storefront script, or a carrier-calculated shipping service, however works best for you and your store.
Subscriptions
Toggle protection on Recharge and Skio subscription orders. Coverage follows the subscription cadence, so recurring shipments stay protected without you reconfiguring the program on every renewal.
Headless storefronts
Embed the protection widget and tracking portal into any headless storefront with a single script tag. Components handle their own state, with overrides exposed through CSS variables.
Mobile commerce
Tapcart's web-checkout flow surfaces protection to mobile-app shoppers without breaking the native experience. Pricing, copy, and badge styling pull from the same configuration your storefront already uses.
Smart Cart
Various sidecarts (Rebuy, etc.) surface protection as a native cart upsell, alongside cross-sells and order-bumps. Customers add coverage without leaving the cart drawer or restarting the checkout flow.
Sustainability
Bundle carbon offset coverage into the same checkout placement, so customers protect the package and offset the shipment in one click.
Developer access
Price protection, create and update claims through a REST API, and subscribe to protection-related events via webhooks. Useful when CX tooling, ERP, or warehouse systems need claim lifecycle data in real time.
Shipping Plus
Carrier-calculated shipping rates with protection fees baked in. Apply different logic by customer tag, segment, region, SKU, or vendor, all driven by the same rules engine.
Checkout Plus
A storefront script paired as native Shopify checkout extensions covering the cart, information, and review surfaces. Selectors are configurable and multiple CSS variables expose theming for color, spacing, and badge style.
Protect Your Own Rates
Map existing shipping line names onto the protection program without adding a carrier service or a new rate calculation. Useful when your 3PL or rate engine already handles rates and you just need the resolution layer.
Platform
Shipping protection inside the platform you already use.
Standalone shipping protection software solves one problem and adds three: another vendor in your stack, another integration to maintain, and another portal your customers have to learn. Corso's shipping protection sits inside the same post-purchase platform that handles your returns, exchanges, order editing, warranties, and tracking.
Unified customer portal
Shipping issues are reported from the same portal where customers track orders, start returns, edit orders, and file warranty claims. One lookup, one destination, one branded experience.
Unified admin
Shipping claims appear alongside return, warranty, and registration claims. Saved filter views, CSV exports, and dashboards cover every claim type.
Shared automation rules
Auto-finalization, manual review, tag claim, and tag order rules work the same way across shipping, returns, and warranties. Learn it once, apply it everywhere.
Cross-claim fraud visibility
Claim Risk evaluates shipping claims in the context of the customer's full claim history — returns, warranties, and previous shipping claims, not in isolation.
Integrated analytics
Corso Sidekick can query shipping protection metrics conversationally. Dashboards cover protection performance alongside returns, warranty, and registration data.
One billing relationship
No separate vendor, no separate invoice. Shipping protection rolls up into the same billing relationship as the rest of the platform.
A standalone app means a separate checkout widget, a separate claims portal, a separate dashboard, and a separate bill. Your customer files a return in one place and a shipping claim in another, and then your team reports against two sets of dashboards. The fraud system on each app can't see what the other one's flagged. Integration complexity adds up fast, and the customer feels it.
Continue Exploring
Keep going. There's plenty more to see.
Shipping protection is one piece of Corso's post-purchase platform. Returns, exchanges, order editing, and warranties all live in it too, resolved by the same Concierge team. Each page below goes deep on one. Pick wherever you'd like to wander next.
Returns & Exchanges
Revenue-retaining return workflows, exchange incentives, and automation.
Order Editing
Self-service address changes, cancellations, and editing windows.
Warranties & Registration
Warranty claims, product registration, repair workflows, and Smart Registrations.
Corso Concierge
Meet the team that resolves shipping claims under your brand.
Next Steps
See the full
protection experience.
On a demo we'll show you Checkout Plus set up for your store, walk through how the Concierge team would handle a typical claim, and run the economics against your order volume and shipping profile.