Customer support concierge for
the empathy you can't automate.
A 100% human, US-based team that handles delivery issues, returns, exchanges, and warranty claims on your behalf. It’s all under your brand name, in your brand voice, with the authority to make things right.
Trusted by 1,000+ Shopify brands | 97% CSAT | Front Game-Changer Award winner
Why Corso
Full-stack post-purchase: platform, CX team, and coverage in one.
Other solutions try to fix one piece of the puzzle. Corso brings a superior software platform, a world-class CX team, and customer-funded coverage together so your entire post-purchase operation runs as one.
- Software-only solutions
- All-purpose BPO: billing, tech support, CX, etc.
- Extensive cost for your CX team
- Works in their software
- Per-agent or per-ticket pricing
- Multi-week ramp-up with scripts
- Offshore teams, multiple time zones
- Limited visibility into orders or tracking
- Software AND service, built by the same experts
- Post-purchase Ecommerce specialists only
- No post-purchase payroll costs for you
- Works inside the Corso platform with full context
- Self-funding — no separate CX budget
- Fast implementation with deep Shopify integration
- 100% US-based, native English, DTC-fluent
- Full order, tracking & claim visibility
The biggest difference? Traditional BPOs are a line item on your P&L, along with needing to staff your own team to handle your customers post-purchase issues. Corso is fundamentally different: it's funded by protection revenue that customers pay for at checkout. That single revenue stream covers the entire platform, the dedicated CX team, and all claim payouts: returns, replacements, refunds, and shipping protection claims.
You get a full post-purchase operation without adding headcount, paying for any software, or carving out a separate budget. For most brands the protection revenue more than covers the cost of the service, making Corso a net-positive addition to your business.
The Team
Real people. Real names. Really good at this.
The Corso Concierge isn't a call center. It's a tight, specialized team of post-purchase professionals. Each one is trained on your brand, your products, your policies, and your voice.
Emma is the kind of person who will absolutely stop you mid-walk to ask if she can pet your dog (and yes, she will remember the dog's name). She loves spending time with family and friends, exploring pretty new places, and picking up a fishing rod, though she draws the line at actually touching the fish.
When she's not outside, you'll find her with a good book or on the pickleball court, fully leaning into her competitive side.
Emma has been with Corso since Fall 2022 as the first Corso agent! She has become a go-to for handling escalated claims and working closely with partner brands when things get complex. She brings a calm, thoughtful approach to situations that don't always come with easy answers.
Outside of work, she's finishing her degree in Middle Eastern Studies and Arabic, and enjoys hiking, reading, and, somehow, driving in hazardous conditions. (Yes, on purpose.)
Hannah is currently a university student working toward becoming a Speech Pathologist, with a natural curiosity about people and how they communicate. She's an avid reader, pianist, and hiker, and has already traveled across Europe, South America, Africa, and the Middle East.
Long term, her dream is a quieter pace of life, somewhere rural in North Carolina, ideally surrounded by about ten dogs (give or take).
Megan is a Concierge agent who genuinely thrives on human connection. She brings a sharp attention to detail to every interaction, with the belief that every customer deserves to feel seen, understood, and taken seriously, because that's exactly what she'd expect herself.
When she's off the clock, Megan is usually outside walking her dogs, hiking new terrain, or hunting down her next favorite local coffee shop. She lives a mobile life on the West Coast with her small family, chasing warm weather, sunshine, and a good view wherever they land.
These aren't contractors reading from a script. They're real people with real expertise who chose post-purchase CX as their career. They know your products, your policies, and your customers.
That's what it takes to make every interaction feel like it came directly from your team.
The CX Operation
A full-service post-purchase CX team. Not a chatbot. Not a ticket router.
Most CX outsourcers work in their own helpdesk with limited context. Our Concierge team works inside the same Corso software your team uses, where they have full visibility into orders, tracking data, protection status, and claim history. That means faster resolutions, smarter judgment calls, and no "let me check on that and get back to you."
Shipping Protection
Lost, damaged, stolen, wrong address, return-to-sender. Every delivery issue, first contact to resolution.
Returns & Exchanges
End-to-end management: conversation, label generation, routing, refunds. Exchange-first approach retains revenue.
Warranty Claims
Intake, validation against registration records, and fulfillment. Judgment-based decisions, not rule-following.
Proactive Outreach
At-risk shipments flagged before the customer knows. Proactive messages reduce inbound volume and boost CSAT.
Omnichannel Support
Email, chat, and branded portal. Every interaction handled in your brand voice with full platform context.
AI-Augmented Workflows
AI handles triage and classification. Humans make the decisions. Technology makes the team better, not redundant.
Unlike generic BPOs, we only do post-purchase. Your team isn't sharing agents with a telecom help desk or splitting time with healthcare customers. Every Concierge specialist lives and breathes ecommerce post-purchase: delivery claims, returns, warranties, and proactive outreach are all they do, all day, every day.
And because the Concierge is built directly into the Corso platform, both you and our agents have real-time access to everything in one place. The entire operation, software and support team alike, is funded by protection revenue. No separate contracts, no per-agent invoices, no additional software licenses.
The Proof
We don't just promise great service.
We measure it.
Aggregate metrics across hundreds of brands, measured daily.
Front Game-Changer Award — Two Years Running
Front processes millions of customer interactions across thousands of customers, and highlights one team each year for exceptional service quality. Corso won it twice. That's not a metric we built. It's recognition from a platform that sees emails, reviews, and support requests across the entire industry.
In Their Words
Beloved by merchants and customers alike.
Don't take our word for it. Here's what merchants and their customers say about working with Corso.
What customers say
Real reviews from real shoppers, handled by Corso on behalf of the brands they love.
All of my replies were responded to within the hour, and a replacement order was shipped within 2 hours of my request. Unbelievable!
Lauren investigated my claim and had a replacement order sent out within the same day. She was kind, efficient, and professional. Now my daughter will finally get the Christmas present I ordered.
Emma was so wonderful and easy to work with. She solved my problem quickly and had my replacement ordered in such a timely manner.
I had accidentally put the wrong city for my address and was very nervous I wouldn't get my package. Lauren was responsive to all my questions and it is now on its way!
Lauren who assisted me was incredibly prompt with her replies and getting my issue resolved. 10/10, thank you so much!
You were so polite and helpful from the minute you picked up the phone. This is my first order and while it may detour some people, your customer service will bring me back very soon!
What brands say
Merchants who handed us the keys to their customer experience — and never looked back.
— Ben Yahalom, CEO
— Caraway
— Melissa D., Director of Customer Service
Our software is the easiest to use. Our integrations are the deepest. Our analytics are the most actionable. But that's not what your customers talk about.
They say "you were responsive," "you solved my issue," "you cared." Because the Concierge doesn't feel like a tool to your customers. It feels like your brand, showing up when it matters most.
Every interaction is handled in your voice, with full context on the order and the customer. The person on the other end never feels like they're talking to an outsourced call center. They feel like they're talking to you.
That's by design. Our entire platform is engineered to generate these kinds of reviews.
Your customers deserve this level of care.
Book a demo and we'll introduce you to the Concierge team, show you how onboarding works, and walk through exactly how we'd handle claims for your brand.
Common Questions