Fulfillment & Delivery
Your delivery experience
is your reputation.
We help you protect it.
Corso’s platform and team handle your entire fulfillment experience: from the moment your customer clicks ‘Place Order,’ through every issue, delay, and question, all the way to unboxing.
The Reality
Fulfillment issues cost more than you realize
Every late delivery, lost package, and unanswered support ticket quietly drains your margins and erodes customer loyalty. Most brands absorb these costs without realizing how much they add up — or how preventable they are.
Too Many WISMO Support Tickets
“Where is my order?” accounts for up to 63% of all support inquiries. Every ticket costs $5–$15 to resolve, and the customer is already frustrated before they reach out.
Lost, Stolen, and Damaged Packages
1.7 million packages are lost or misdelivered every day in the US. Each one creates a support ticket, a refund cost, and a customer reconsidering their loyalty.
Delivery Anxiety at Checkout
45% of shoppers cite delivery concerns as a reason for cart abandonment. Without visible protection, conversion suffers before fulfillment even begins.
Customers check tracking an average of 4 times per order, and when they land on a carrier page with no branding you lose the touchpoint.
96% of customers say delivery experience affects loyalty. Unfortunately, their expectations are shaped by commerce giants rather than by what’s realistic for DTC brands. Most brands try to patch these problems one tool at a time. Corso takes a different approach.
How Corso Solves It
One platform. One team.
Every fulfillment issue, resolved.
Corso replaces 4–6 disconnected post-purchase tools with a single platform. And it’s backed by a dedicated US-based team that handles delivery issues, returns, exchanges, and warranty claims on your behalf.
Checkout
Shipping Protection
Free returns offer
Confirmed
Order Editing
Confirmation Updates
In Transit
Branded Tracking
Proactive Alerts
Delivery
Delivery Protection
Claim Coverage
Issue?
Concierge Team
53 min Response
Resolution
Order Resent
Happy Customer
Protection claims are resolved by the Concierge team, not a bot. Protection requests, return, warranties, and registrations all flow through the same platform, with full order history visible. And every interaction happens under your brand, not ours.
The difference: Other platforms give you the software and wish you luck. Corso gives you the software and the team. When a customer has a delivery issue they don’t file a ticket into a queue, they get a response from a trained specialist within 53 minutes, with full context on their order, shipment, and history.
Tracking & Visibility
Stop WISMO before it starts.
Customers check tracking 4+ times per order. Make every check a branded experience that builds confidence and keeps them coming back to your site, not a carrier page.
Branded Tracking Page
Embedded directly on your site. Customers see your brand, your messaging, and your recommended products alongside real-time shipment status.
Proactive Notifications
Delay alerts, delivery confirmations, and exception notices pushed through your messaging system, all before the customer has to ask.
Estimated Delivery Dates
Build customer confidence, reduce pre-purchase anxiety, and improve conversion rates.
Carrier Intelligence
Multi-carrier support with automatic carrier selection and real-time conveyence of shipping events.
70%
Fewer WISMO tickets
4×
Tracking visits per order
15%
CTR on recommendations
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Protection & Resolution
When delivery goes wrong,
we help you make it right.
Lost package. Damaged goods. Porch pirates. Wrong address. Whatever the issue, the customer’s purchased protection covers the cost. Our Concierge team resolves it as your brand, with initial responses in an average of 53 minutes.
Customer Reports Issue
Through your branded portal, not a separate app or email address. One seamless experience.
Concierge Responds
A real person reviews the claim with full order context and resolves it: reship, or refund if needed.
Customer is Made Whole
Protection revenue funds the resolution. No cost to you. No margin hit, and no lost customers.
Shipping protection generates revenue at checkout while funding delivery issue resolution. Most Corso merchants see a net-positive impact, since the protection program covers resolution costs and generates incremental margin.
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Order Editing
Let customers fix their own orders,
so you don’t have to.
Address typos. Wrong size. Forgot a discount code. Every order change that hits your inbox is a support ticket that didn’t need to exist. Self-service order editing eliminates the back-and-forth — and turns post-purchase into a revenue channel.
Order Editing gives your customers the ability to make changes after checkout while you maintain full control through flexible rules. You decide when and how these options appear, based on order status, customer tags, or custom conditions.
Customers access editing directly from the Shopify Thank You page, through the Corso Customer Portal. Changes sync back to Shopify in real time. The result: fewer support tickets, fewer fulfillment errors, and a better post-purchase experience without any extra work on your team’s part.
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Sustainability
Ship responsibly. Automatically.
Every protected shipment can include a verified carbon offset — offered at checkout with no extra friction. Your customers feel good, and your brand demonstrates real commitment.
Together we have reduced
4,285+
Metric Tons of Carbon
That’s the same as:
- Over 714 cars driven for a year
- More than 7,672,703 million miles driven
- Recycling 130,308 trash bags
- 49,605 tree seedlings grown for 10 years
Verified Offsets
Backed by American Carbon Registry, CCB Standards, and Cool Effect. Each contribution funds measurable, real-world climate impact.
Real Impact, Tracked
Your dashboard shows your brand’s contribution in real time — total carbon reduced, equivalencies, and project types funded.
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Ready to fix fulfillment and delivery?
Book a demo and we’ll walk through the platform, show you projected economics for your store, and have you live within a week.