February 2026
- Platform
Corso Commerce API
Brands can now generate API credentials to securely access the Corso Commerce API and programmatically file or manage claims.
Logan Cottle - Shipping & Delivery
Corso Concierge Report
A new month over month Concierge Report gives brands visibility into CSAT, response times, and customer highlights tied to shipping protection claims.
Logan Cottle - Shipping Plus
New Line Item Attributes for Shipping Plus
New line item attributes allow Shipping Plus rules to trigger based on Corso-issued gift cards and customer tags for more advanced shipping logic.
Logan Cottle - Integrations Returns and Exchanges
Enhanced Zendesk Integration Experience
We've rebuilt and enhanced our Zendesk integration to allow support teams to view and manage claims, orders, and registrations directly within Zendesk.
Corso Product Team - Customer Experience Returns and Exchanges
Custom Portal Styling with Fonts & Colors
Brands can now fully customize their embedded customer portal with custom fonts, CSS styling, and brand colors.
Corso Product Team
January 2026
- Returns and Exchanges
New Columns Added to Returns Claims Report Export
Returns claims exports now include claim finalized date and tracking number for improved reporting and reconciliation.
Logan Cottle - Returns and Exchanges
Replacement Order Prefix for Shop Now Orders
Brands can now set a custom prefix for Shop Now replacement orders, making them easier to identify in Shopify.
Logan Cottle - Returns and Exchanges
Discount Code Customization for Replacement and Exchange Orders
Brands can now customize the discount code used on replacement and exchange orders created through Corso.
Logan Cottle - Returns and Exchanges
Claim Contains Shop Now Items Condition Added to Rules
Brands can now create rules based on whether a claim includes Shop Now items.
Logan Cottle - Shipping & Delivery
Custom Blackout Dates Added to Estimated Delivery Dates
Brands can now define custom blackout dates that are automatically factored into estimated delivery dates.
Logan Cottle - Returns and Exchanges
Custom Fields Added to Return Shipping Policy
Brands can now use custom field responses to dynamically control return shipping policies and rules.
Logan Cottle - Warranties & Registrations
Additional Product Data Added to Registration Created Event
The Registration Created event in Klaviyo now includes product SKUs and product names, giving brands richer data for segmentation and messaging.
Logan Cottle - Returns and Exchanges
Shipment Return Status added to Restock Rule as Condition
Brands can now trigger restock rules based on return shipment status, giving more control over when inventory is made available again.
Logan Cottle - Returns and Exchanges
All New Embedded Portal Customization - Fonts
Brands can now fully customize the embedded customer portal to match their site, creating a seamless and on brand returns experience.
Logan Cottle - Returns and Exchanges
Return Revenue Dashboard
Brands can now track net new revenue and retained revenue from returns in one centralized dashboard.
Logan Cottle - Returns and Exchanges
New Revenue Dashboard
Brands can now see net new revenue and retained revenue in one place, making it easy to understand the financial impact of returns.
Logan Cottle
December 2025
- Returns and Exchanges
Brand Name and Favicon in Settings
Within the Corso Admin settings the brand name and favicon is now be displayed at the top of the settings page.
Logan Cottle - Returns and Exchanges
Shop Now for Returns and Exchanges
Customers can now shop with return credit directly in the returns flow, giving brands a powerful way to retain revenue and drive upsells.
Logan Cottle - Returns and Exchanges
New Claim Ledger View with Revenue Insights
A new Claim Benefits panel now highlights retained revenue, new revenue, and a clearer ledger to help brands measure the total benefit of each return claim.
Logan Cottle - Returns and Exchanges
New Claim Submission Loader
New claim submission loader that provides a helpful message making it clear to customers that the claim submission is being processed and to not refresh the screen.
Logan Cottle