Corso Partner: Zowie

Description

AI you can hand your customer to.

Zowie is the AI agent platform built for brands where customer-facing AI can't afford to guess. The language model handles the conversation. A deterministic engine handles the decisions. When the agent says "yes, you qualify," it's because your policy says so — not because a model rolled the dice.

Determinism where it matters. Language where it helps.

Refunds, eligibility checks, claim approvals — anything with a right answer runs through programmed logic, not probability. Anything that needs nuance runs through the LLM. You get speed and scale without the unpredictability that keeps AI off your support queue in the first place.

Built to run in production.

One agent, every channel — chat, email, SMS, voice, contact center. Supervisor scores 100% of conversations and ships reasoning logs with every decision, so you can audit what your AI did and why.

FEATURES

One agent. Every channel. Deploy once and reach customers wherever they show up. Context follows them between channels — no restarting, no re-explaining.

Reasoning on every decision. Every refund issued, claim filed, or escalation triggered comes with a log. Quality scoring runs on 100% of conversations, not a sample.

Zowie + Corso: claims at conversation speed. When a customer flags a lost, damaged, or stolen shipment inside a Zowie chat, the Corso integration files the claim, checks eligibility against your policy, and applies the resolution — refund, replacement, or store credit — without a handoff. Your team only sees the cases that need a human.