Update Customer Service
New Warranty Repair Resolution
Brock Stephens
Back to Changelog
We’ve added the ability to resolve warranty claims as a repair. Customers can indicate if they’d like an item repaired during their claim submission, and brands can tag and filter those requests in the Corso Admin. From there, reps can set the resolution to repair, create a shipment to a repair location, and manage the process end to end. This gives brands flexibility to handle repairs alongside replacements and refunds, rounding out their warranty program.