Here's exactly how Corso works.
We're not a tool you install and figure out on your own. Corso is a post-purchase partner: a platform and a team that handles delivery issues, returns, exchanges, and warranties on your behalf. Here's how the partnership works, from day one through year five.
The Foundation
One partnership. Three pillars.
Every Corso partnership runs on three components working together.
The Platform
A single app that connects shipping protection, returns and exchanges, warranties and registration, order tracking, and analytics. Everything your post-purchase operation needs, in one place, already configured and ready for your store.
The Concierge Team
A dedicated, US-based team that handles customer claims on your behalf. Real people, trained on your brand, and empowered to resolve issues instead of just escalating them. We respond as you, and your customers never know the difference.
Outcome-Based Pricing
Customers add protection at checkout. That revenue funds the entire platform: returns, warranties, concierge, tracking, analytics. All monthly costs are covered with no setup cost and no long-term contract. Corso earns our place every single day.
The Journey
From kickoff to autopilot, here's every step.
Corso is a long-term partner, but getting started takes hours or days rather than months. Here's what each phase looks like.
Discovery and Setup
Before we do anything else, we start with a discovery call. We learn your brand voice, your return policies, your pain points, and your goals. We map out exactly how Corso will integrate with your existing workflow including any custom rules for returns, warranty terms, or claim handling. Then we configure everything. You review and approve before anything goes live.
- Discovery call with your onboarding lead
- Brand voice & policy documentation
- Full platform configuration
- Shopify app install & checkout integration
- Concierge team briefed on your brand
- Merchant review & approval
Launch
Once you've approved the setup, we go live together. You monitor closely by watching claim volumes, customer interactions, and protection opt-in rates. Your customers start seeing the Corso platform and process as your post-purchase experience: delivery protection at checkout, branded order tracking, and if anything goes wrong, a fast, human resolution from the Concierge team.
- Protection widget live at checkout
- Embedded tracking pages active
- Return portal available to customers
- Concierge handling all incoming claims
- Daily volume & CSAT monitoring
- Direct line to your onboarding lead
Optimize and Scale
Corso is as "set it and forget it" as you want it to be. Your dedicated account manager reviews performance monthly, identifying opportunities to increase performance, reduce return rates, improve resolution times, and strengthen the customer experience. As your business grows — new products, seasonal spikes, international expansion — the platform and team scale with you.
- Monthly performance reviews
- Protection optimization
- Return & exchange trend analysis
- Policy recommendations
- Automatic platform feature updates
- Concierge capacity scales with volume
Responsibilities
You focus on your brand. We handle the rest.
This isn't "we give you the tools and you figure it out." Here's exactly what your team owns versus what Corso takes on.
- Set your return and warranty policies (we advise, you decide)
- Review periodic performance reports
- Approve changes to customer-facing messaging
- Focus on product, marketing, and growth
- Every delivery issue: first contact to resolution
- Returns & exchanges: portal, labels, routing, refunds
- Warranty claims: intake, validation, fulfillment
- Product registration processing
- Order tracking pages & proactive notifications
- All customer communication for post-purchase issues
- Claim approval & denial (within your policies)
- Return label costs & delivery claim payouts
- Reporting, analytics & ongoing optimization
The bottom line: Your CX team gets to focus on proactive, brand-building work instead of reactive ticket management. Corso handles the operational heavy lifting so you don't have to.
The Economics
A platform that pays for itself.
The economics are simple and transparent. Customers opt into delivery protection at checkout, and that revenue funds your entire post-purchase operation: returns, warranties, concierge, tracking, and analytics. There are no monthly fees, no setup costs, and no long-term contracts. Here's exactly how the money flows.
Customers Protect Orders
At checkout, customers add protection for a small fee. You can present it as delivery protection, free returns, or whatever works best for your brand.
Revenue Funds It All
Protection revenue covers the entire platform: returns, warranties, concierge, tracking, and analytics. One funding model, no add-ons.
Claims Are Covered
When issues arise, Corso resolves them and helps make the customer whole: replacements, refunds, return labels. Your margin stays intact.
You Keep the Upside
When protection revenue exceeds claim costs based protection pricing, you retain the surplus. The platform often significantly offsets costs elsewhere.
$0
Monthly Fees
$0
Setup Costs
0
Long-Term Contracts
∞
Unlimited Claims
The Customer Experience
Your brand, front and center.
Corso, behind the scenes.
Here's what your customers actually experience at every touchpoint, from checkout to resolution.
Moment 1
Checkout
Customers add protection during the standard customer experience, with a widget that matches your branding. They feel covered, and you feel confident.
Moment 2
After the Order
Branded tracking updates on a page right on your site. Proactive notifications reduce "where's my order?" anxiety before it starts.
Moment 3
Something Goes Wrong
Within a short amount of time, a real person from Corso Concierge responds under your brand name, in your brand voice. No chatbot. No phone tree.
Moment 4
Resolution
Replacement shipped, refund processed, or exchange initiated. Your customer walks away knowing your brand truly took care of them.
53 min
Avg First Response
1.8 emails
Avg to Resolution
97.3%
Customer Satisfaction
Trusted by 1,000+ Shopify Brands
The results speak for themselves.
Ready to see how it works for your brand?
Book a personalized demo. We'll walk you through the platform, introduce you to the team, and show you projected economics for your store.
Common Questions