Returns & Exchanges
All plans come with the full feature set below. From checkout to payout, you get more with Corso.
Return Policy
Flexible Return Policy
Configure your return policy with settings and automation rules for exchanges, store credit, and refunds
Dynamic Reasons
Learn why customers are returning items with custom reasons that can be setup by product groups.
Incentives & Bonus Credit
Prevent refunds by offering incentives and bonus return credits
Customer Paid Free Returns
Offer premium return services at checkout and generate new services revenue.
Dynamic Fees
Apply handling fees on refunds or create rules that apply fees dynamically.
Advanced Exchanges
Exchange across variants, exchange across custom product groups, and allow exchanges of exchanges
Instant Exchanges
Instantly fulfill an exchange with credit card authorization in case the customer doesn’t return
Policy Enforcing Questions
Ask questions to enforce your policy and determine eligibility
Manually Review Claims
Set up conditions for when a customer will not get a shipping label for their return until the brand manually reviews the claim.
Customer Experience
Branded Tracking Page For Online Orders
Give your customers a tracking page to manage the entire post-purchase experience
Unified Hub For All Post-Purchase Needs
Provide a luxury customer experience with one place to track orders, get help with shipping issues, return products, and submit warranty claims
Embeddable Customer Portal
Get the full post-purchase app embedded on your page to direct traffic to your site for a more seamless brand experience
Customer Claim Status Updates
Keep customers informed with status updates and comments on a customer facing page
Automations & Processing
Auto Finalize Claims
Reduce your workload by creating rules that safeguard your policy and auto process claims
Automated Workflows
Create rules with conditions and outcomes to automate processes, determine eligibility, and customize workflows
Multi-Store Login
Access and manage claims for multiple stores with one login
Return Inspections
Give returns a classification with customer facing images and comments
Custom Replacement Orders
Build a new replacement order to resolve requests for exchanges or warranties
Admin Claim Creation
Use the Crew admin to quickly create claims on behalf of your customer
Analytics & Integrations
Custom Fields
Create custom survey questions (i.e. text, checkbox, dropdown, etc) with fields that can be configured to collect required information for your processes and reports
Built-in Shipping Protection
Shipping Protection by Corso integrates perfectly with Crew to handle any post-purchase need between payment and repeat business
Integrations
Setup key integrations for perfect syncs with Shopify, shipping carriers, WMS, and ticketing applications
Analytics Dashboards
Get insights into your return and warranty programs with actionable data and powerful analytics
Support
Dedicated Onboarding
Let our concierge team make sure that any onboarding or transitions go smoothly
Knowledge Base
Every feature and process has an article to help you use the Corso platform.
Ongoing Feature Development
Get new features and functionality immediately upon release, which is often
All Features. No Overages. So Simple.
We are constantly adding new features that will be available with your fixed monthly price
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