Corso Concierge
You can't automate empathy. We deliver it through a 100% human, US-based Concierge Team that turns post-purchase problems into brand-building moments.
When something goes wrong, your customers get real people who move fast, make smart decisions, and protect your reputation as fiercely as your revenue.
Award-winning service for your customers
We don’t just talk about great service, we measure it.
With a 97% CSAT across tens of thousands of customer interactions, the Corso Concierge has been recognized with the Front Game-Changer Award for exceptional service quality two years in a row.
When customers reach out, they’re met with real people who understand DTC sales. No scripts. No bots. Whether it’s replacing a lost birthday gift with overnight shipping or replacing a weather-damaged shipment, we respond like it’s our brand on the line.
Every review drives us
Every morning, our team reads through customer feedback.
It’s not just numbers or scores, it’s stories. Stories of frustrated customers turned into brand fans. Stories of loyalty earned one message at a time.
Seeing how our care directly impacts your brand’s growth is what motivates us. Because we know behind every ticket is a customer who just wants to be heard.
A real retention play
AI can automate, but it can’t care.
Corso Concierge was built on the belief that empathy and human discernment are what truly retain customers. Our agents are encouraged to go off-script, make exceptions, and do what’s right, even when that means replacing an order overnight to arrive before your customer’s vacation.
Fast, human, and loyal by design. That’s how Corso helps brands keep customers coming back, even when orders don’t go as planned.
The Corso Concierge Is About People
You can relax knowing that every single customer is cared for by a real human, within one hour of submitting a claim.
Our mission is simple: Protect your customer relationships, not just your revenue.
Every conversation is handled with empathy, flexibility, and the freedom to approve claims that make things right, not find loopholes to deny them. That's why leading Shopify brands trust Corso Concierge to represent their brand voice and values at every touchpoint.
Kelsey Arnett
Molly Meetz
Kody Probst
Corso Handles ALL Types Of Delivery Issues
When unexpected shipping issues happen, Corso will take care of you.
- Lost
- Damaged
- Stolen / Porch Pirates
- Delivered, Not Received
- Wrong Items
- Wrong Address Delivery
- Customer Input Incorrect Address
- Return To Sender
- Origin Scan Only
- Arrived After Guaranteed Delivery Date
- …Plus Specific Coverage For Your Unique Situation
It’s more than coverage.
It’s care.
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I had accidentally put the wrong city for my address, and was very nervous that I wouldn’t get my package. You were responsive to all my questions and it is now on its way!
— Keri
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Wonderful! The issue was the mailman put my package in the wrong mailbox at my complex.
— Lee
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Everyone at FirstMile gave me the runaround. You solved my issue within a few hours, same day. Appreciated.
— Delsini
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The promptness on responses for my claim for damage product was handled expeditiously. Keep up the great customer care service.
— Regina
Corso Concierge SLAs
Every claim is tracked, measured, and surveyed for optimal results
53 min
Response
1.8 Emails
To Resolution
97.3 %
Customer Satisfaction
Having Corso is essential for the quick resolution of lost/stolen packages. Their customer service is next level and response time is FAST. We’ve been able to save money on reshipments and truly enjoy working with their team.
— SuitShop
Work With UsPerformance-Based Pricing That Scales With You
No contracts. No wasted spend. Corso helps Shopify brands automate post-purchase and generate new revenue—only paying when we deliver results.
Corso Includes:
- No Fixed Fees – You only pay a percentage of the revenue Corso helps generate.
- Platform pays for delivery issues and return labels.*
- Unlimited claims & no overages.
- Friendly terms. No lengthy contracts.
- Corso Concierge claim handling.
- Full-featured platform to generate revenue and resolve all shipping, return, and warranty claims.
- Learn more about Delivery Guarantee
- Learn more about Returns & Exchanges
- Learn more about Warranties & Registration