Honeylove leverages Green Shipping Protection to enhance the customer experience, increase brand loyalty, and protect revenue.
Powered by Shopify, Honeylove combines function and fashion for customers of all shapes, sizes and backgrounds, by designing fashionable garments with discreet shaping powers.
The Honeylove team have been constantly trying to improve and “amp up” their customer shopping experience. In particular, they strived to exude a sense of luxury and increase brand loyalty. This is why they chose Corso and the Corso Concierge team.
With a seamless onboarding process, Honeylove launched with Corso on Thanksgiving, less than 24 hours before the biggest sale of the year. This seamless process allowed Honeylove to feel that Corso was an extension of the business, as opposed to a third-party vendor.
Honeylove also noted how Corso Package Protection gave customers a further sense of security, knowing that any issues that arise between purchase and delivery, will be handled quickly and easily.
The Corso Concierge is able to handle a large majority of shipping issues experienced by their customers, supporting hundreds of HoneyLove customers every single month with a CSAT (customer satisfaction score) of 98.8%. Not only providing a white glove service to their customers, but also alleviating the CX load for their team.
