Your customers deserve better
than a chatbot
White glove service your brand can be proud of.
The Real Cost
Shipping claims are crushing
your CX team
of ecommerce support tickets are shipping-related (WISMO, damage, loss)
Gorgias, 2024
average internal cost to manually resolve a single shipping claim
Corso merchant data, 2024
of shoppers say a poor delivery experience would stop them from ordering again
Ipsos Ecommerce Delivery StudyA dedicated team, not another tool.
Real Humans, Real Fast
Every claim handled by US-based CX specialists with industry-leading response times. No bots. No offshore. No problems for you.
Brand-Trained on Your Standards
Our team learns your brand voice, your policies, your edge cases. Customers can't tell the difference between Corso and your own team — except we just might be quicker.
You Stay in Control
Full visibility into every interaction through the Merchant CX Portal. Override resolutions when needed, review audit trails, and never lose touch with your customer experience.
The Platform
Technology + humans,
working together
Software handles the routing. Humans handle the caring.
Automated Claim Intake
Customers file claims in seconds through a branded portal. AI routes, categorizes, and prioritizes — then hands off to a human specialist.
US-Based Resolution Team
Every specialist is trained on your brand, empowered to resolve (not just escalate), and measured on customer satisfaction, not ticket throughput.
Merchant CX Portal
See every customer interaction in real time. Override resolutions, leave notes for the team, and maintain full control without being in the weeds.
Full Audit Trail
Every claim, every communication, every resolution — logged, searchable, and auditable. Nothing falls through the cracks.
Claims handling is just the start.
Corso is a full post-purchase platform. Start with shipping protection and unlock returns, warranties, tracking, and more — all handled by the same team.
What Merchants Report
They handle it better
than we ever could
Brands that switch to Corso see shipping-related support tickets drop to zero and customer satisfaction scores climb above 97% — because every claim is handled by a specialist who's trained on their brand and empowered to make it right.
Based on aggregate data from 1,000+ active Corso merchants
CSAT Score across all claim interactions
Average first response time
Shipping tickets for your team to handle
The Human Difference
Real people.
Not bots.
Not outsourced.
Every Corso CX specialist is US-based, brand-trained, and empowered to make customers whole — fast. When a customer reaches out, they talk to a human who actually cares about your brand.
- US-based team, no overseas handoffs
- Brand-trained on your tone and policies
- Empowered to resolve, not just escalate
- Every interaction tracked and auditable
CSAT Score
US-Based Team
Avg First Response
Tickets for You
Simple Setup
Live in 48 hours or less
No dev resources required. No contracts. No risk.
Get a Custom Walkthrough
Fill out the form. We'll plan a custom demo showing exactly how Corso's Concierge handles claims for brands like yours.
We Handle the Install
Our team does the full Shopify setup — checkout widget, customer portal, brand training, everything. Zero work on your end.
Your Team Does Nothing
Customers add protection at checkout. When something goes wrong, Corso's Concierge handles it start to finish. You get a dashboard. They get a resolution.
No Commitment Required
Get a custom video tailored for your brand
We'll build a walkthrough tailored to your brand, showing exactly how Corso's Concierge team would handle claims for your store - and what the revenue projections might look like.
🔒 We never sell or share your information
FAQ